Cascatelli - Order and Shipping FAQ
We're so grateful for the incredible response to the new pasta shape Cascatelli by Sporkful!
When will my order ship?
Orders are currently shipping in the order recieved.
When are you making more Cascatelli? Why is it taking so long?
We’re making Cascatelli on a regular basis. Due to the high order volume, Cascatelli orders are packed and shipped in large batches every other week. Mixed item orders are shipped daily in the order they are received.
Can I cancel my order?
Yes, please contact us if you wish to cancel the order and try again at a later date.
Can I change or update my shipping information?
If you need to update any of the shipping information on your order you may contact us to make the changes.
When will the other items in my order ship?
All items in your order will ship together. If you wish to have other items shipped in advance of the Cascatelli, there will be additional shipping charges added to the order for the multiple shipments.
How much is shipping?
Sfoglini shipping rates are determined by the actual size and weight of our packages. In order to assist our customers, the flat rate we offer is lower than what we are charged by UPS. As a small business we do not have the ability to offer free shipping for all orders like some larger companies are able to, but we do our best to help share the cost and reduce the charges to our customers. We offer free shipping for orders of $100+ (after discounts are applied) for those shipping to the contiguous US.
Why does it cost so much to ship internationally?
Sfoglini shipping rates are determined by the actual size and weight of our packages. For orders shipping outside of the contiguous US, rates are calculated at the actual rate we are charged. We continue to look at new shipping and freight solutions and will do our best to offer the best rates possible moving forward.
Will you be adding more shipping options for Alaska, Hawaii, Armed Services and U.S. Territories?
Yes, we have added new shipping options for Alaska, Hawaii, Armed Services and U.S. Territories. The totals calculated during checkout are our actual shipping costs provided by UPS or the USPS.
Order & Shipping Confirmation Emails
Order confirmation emails have been sent out to each customer at the time of their order. These emails state that the package will arrive in 7-10 days once the package has left our facility.
Once your order ships you'll receive a shipping confirmation email with tracking. The label may be printed a few days before actually shipping. This is because the orders are being packed up in large bulk shipments and the labels must be prepared in advance.
Shipping Method
The shipping time frames quoted during checkout and on your order confirmation email are the estimated transit times from our facility to your door. These transit times are in addition to the pre-order time frame posted during your purchase.
Why was my credit card charged for a pre-order?
Our online ordering system is set up to complete the transaction at the time of purchase. If you do not wish to have your card charged while you wait for your shipment, you can contact us at any time to cancel the order and we will issue a refund.
Is Cascatelli available in stores?
Cascatelli is currently available at The Fresh Market with 160 locations in the Eastern United States. We are currently working with several retailers and distributors to bring Cascatelli to a location near you as soon as possible. If you’re interested in having Cascatelli to your store or restaurant, please contact us to be placed on our notification list.