PASTA CLUB FAQS
THE BASICS
How does the Sfoglini Pasta Club work?
You'll pay for your entire subscription when you sign up for the Sfoglini Pasta Club.
After completing your purchase, you'll receive an email confirmation.
Each quarter, we will ship you a Club box. Once each box ships, we'll send you an email with tracking information.
If you need to make any changes to your order, please contact us ASAP. We can only make updates to unshipped boxes.
Will my Pasta Club subscription automatically renew?
Subscriptions do not auto-renew. Once your Pasta Club subscription has ended, you can sign up again for another round of delicious pasta deliveries.
What comes in each box with my pasta subscription?
It's a secret, but one of those good secrets. That's part of the fun! What we can tell you is each quarterly club box will include six pastas:
- 3 boxes of Sfoglini semolina pasta
- 3 boxes of Sfoglini specialty pasta (think grains, flavors, and limited editions)
In addition, each box comes with a booklet featuring:
- 6 recipes created by Sfoglini chefs
- Fun stories for the ultimate culinary inspiration!
If you have concerns, questions or allergies, please contact us.
What's not in the box?
We won't include our Cuttlefish Spaccatelli. (We know it's tasty, but we want vegans, vegetarians and those with mollusk allergies to enjoy the club without worry.).
We also do not include additional ingredients or sauces. Many of our recipes call for fresh seasonal vegetables and herbs, pantry staples and sometimes dairy or meat. By not including those ingredients, you'll have maximum flexibility with when and how you prepare and enjoy your pasta.
Will I get repeat pastas?
If you order a Year of Pasta Subscription or you the Half-Year of Pasta Subscription multiple times, there will be pastas that repeat.
While we would love to churn out 24 different pastas, we are a small operation with a focus on quality over quantity. We've found our repeat customers don't mind duplicates throughout the year, especially when it provides the opportunity to try a shape in multiple ways. For example, you might use the same type of pasta with pesto in the summer and a hearty ragu in the winter!
Is there gluten in the pasta?
Yes, all Sfoglini pasta varieties contain wheat. We do not offer any gluten-free pasta options.
Do you offer a vegan or vegetarian version?
All pastas included in the Pasta Club boxes are vegan.
Do you offer a vegan or vegetarian version?
All pastas included in the Pasta Club boxes are vegan
Each shipment will include a booklet with recipes, including some that feature animal products. You can use the recipes as culinary inspiration, swap the animal products with your favorite vegan or vegetarian substitutions or recycle the recipes and create your own fabulous dish with our vegan pasta.
Are there options for low-carb or keto pasta?
Our pastas are not made to specifically meet low-carb or keto standards. If you'd like to know more about what's in our pasta, simply click on any individual product in our collection. Every product page features an image of the Nutrition Facts label so you can make an informed decision about whether a product is suited to your diet.
Can I customize my pasta box?
We do not offer substitutions for Pasta Club shipments. The boxes in each shipment are selected by our team to give you a wonderful variety of different shapes and flavors. If you have concerns, questions or allergies, please contact us for more information.
Can I order a one-time box without a subscription?
If you're not ready to commit to a subscription to our Sfoglini pasta of the month club, check out our selection of pasta sets. We offer several types of pasta sampler packs so you can try a variety of our products.
GIFTING
How do I gift the Club?
At checkout;
Enter the RECIPIENT'S address and information in the SHIPPING section.
Enter the SENDER'S address and information in the BILLING section.
How do I include a gift note?
If you'd like to include a gift note, add your message to the recipient in the Order Notes field on the shopping cart page (before you click "Checkout").
Can I have my gift arrive on a specific date?
Unfortunately, we can't guarantee an arrival date. If you don't want to ruin the surprise, we suggest gifting our e-card on the special day and then placing your order for the subscription after. Don't worry - we never run out of the Sfoglini Pasta Club!
My order won't ship in time. What can I do?
We have an e-card that you can gift to the recipient prior to your order's arrival.
UPDATES TO YOUR SUBSCRIPTION
How do I change the shipping address?
Please contact us to update your shipping address as soon as possible. We can only update the shipping address for unshipped Club boxes. Unfortunately, once you receive a shipping confirmation email, we can no longer make changes to that box.
How do I skip a shipment or put my subscription on pause?
Please contact us as soon as possible. We can only skip or pause orders for unshipped Club boxes. Unfortunately, once you receive a shipping confirmation email, we can no longer make changes to that box.
How do I cancel my order?
Please contact us if you have an active subscription that you'd like to cancel.
If your subscription has already ended, there's no need to reach out. Pasta Club subscriptions do not auto-renew. Once your subscription has ended, you will not be auto-charged for any more shipments.
How do I contact customer support if I have issues with my subscription?
Feel free to contact us with your questions or call our offices at 518-731-7278. We're here to help Monday through Friday, 9 a.m.-5 p.m. E.T.
SHIPPING
Where do you ship the Pasta Club?
The Pasta Club is only available in the continental USA. At this time, we are unable to ship Club boxes to U.S. Territories or internationally.
How much is Club shipping?
For the contiguous U.S., shipping is included in the price!
An additional shipping fee will be shown at checkout for boxes shipping to Alaska and Hawaii. The shipping fee shown is the total shipping fee for all installments in the subscription you selected.
How is the Pasta Club shipped?
Club boxes are shipped via UPS SurePost. UPS will pick up the box from us and transfer the shipment to USPS for the final leg of the journey. USPS will make the final delivery.
When will my first Club box ship?
Your first Club box will ship within 10 days of your order. We ship in the order received Monday through Friday. Look out for a tracking number from info@sfoglini.com. You can contact us with your shipping questions or concerns through our contact form.
When will my Club box installments ship?
Your additional club boxes will ship every three months, around the date of your original order. For example, if you place an order on October 5, your next club box will ship around January 5, and so on, depending on the length of subscription you choose.
HAVE MORE QUESTIONS?
We have more answers!
Visit our general FAQS or feel free to contact us with your questions or call our offices at 518-731-7278. We're here to help Monday through Friday, 9 a.m.-5 p.m. E.T.